Reporting HOA After-Hours Emergencies

In the event that you notice an HOA maintenance emergency, outside of Keystone Pacific Property Management, LLC’s regular business hours, please call (949) 833-2600, which will direct you to follow prompts to be connected, with a live person, with their contracted emergency service.

The emergency service will request the following information from you:

  • The name of your Association: One Ford Road Community Association
  • Your property address and phone number
  • The nature of the emergency service needed in order to dispatch the correct vendor to assist with the resolution
  • The address or cross streets of the emergency, if different from your property address

The emergency service will relay all of this information, via text, to the Keystone Pacific Property, LLC “On-Call” manager. In the event that more information is needed, the “On-Call” manager will contact you; otherwise, the appropriate vendor will be dispatched to address the emergency immediately. Please keep in mind that the “On-Call” manager may not be familiar with your property, so please be willing to provide as much detail as possible.

Additionally, after hours emergencies are considered property damaging maintenance items, gates suck in the closed position or water continuously running.

Federal Holiday Schedule

According to the Association’s Architectural Guidelines:

Hours of Operation

Construction is only permitted between the following hours:
Monday through Friday Between 7:00 a.m. and 5:00 p.m.
Saturday Between 8:00 a.m. and 4:00 p.m.
Sunday No work permitted.
Federal holidays No work permitted.
If current City regulations are more restrictive, they shall prevail.

Please note, the 2018 Federal Holidays are as follows:

Monday, January 1st – New Year’s Day
Monday, January 15th – Martin Luther King Day
Monday, February 19th – Presidents’ Day
Monday, May 28th – Memorial Day
Wednesday, July 4th – Independence Day
Monday, September 3rd – Labor Day
Monday, October 8th – Columbus Day
Monday, November 12th – Veterans Day (observed)
Thursday, November 22nd – Thanksgiving
Tuesday, December 25th – Christmas Day

Please coordinate your construction schedule in accordance with the Association’s Architectural Guidelines. We appreciate your cooperation.

Coyote Sightings in OFR

We have received reports of coyotes in OFR. Please exercise caution and report coyote sightings to the NBPD.

  • Report Sightings & Call NBPD For Help
  • Report a coyote sighting – follow link below
  • For help with an Animal Control issue, call 949-644-3717


Use a variety of hazing tools to frighten coyotes and deter them from backyards and play spaces:

  • Stand tall, wave your arms, and yell, approaching the coyote if necessary.
  • Use noisemakers (your voice, whistles, bells, or “shaker” cans filled with marbles or pennies).
  • Throw items such as sticks, small rocks, cans, tennis balls or rubber balls.
  • Spray the coyote with a garden hose or from a spray bottle filled with vinegar water.

Coyote Hazing Teams & “Wildlife Watch”

The City of Newport Beach is currently working on organizing Coyote Hazing Teams throughout the city to haze coyotes in their neighborhoods and educate their neighbors on coyote hazing. This is part of a larger partnership with the California Department of Fish & Wildlife where we are working towards a community Wildlife Watch Program, similar to Neighborhood Watch.

If you are interested in providing coyote hazing information to your community and assist the City with hazing efforts, send an email to


Protect yourself and your pets from nuisance animals like coyotes and other wildlife:

  • Fence off animal enclosures (fully enclose them, if possible)
  • Keep cats and small dogs indoors
  • Feed pets indoors
  • Store tin covered heavy-duty containers
  • Keep yards free from potential shelter, such as thick brush and weeds
  • Enclose the bottoms of porches and decks
  • Eliminate potential food and water sources, such as fallen fruit and standing water
  • Never feed coyotes

Providing food for wild animals is a violation of City & State law, and is a very serious problem. Coyotes fed by humans lose their fear of people, which can create a dangerous situation. If you are aware of anyone feeding coyotes, please report the violation by calling 949-644-3717.

The KPPM Connection

The KPPM Connection is an online tool that offers enhanced homeowner services. Using the portal, you can:


  • Make Online Payments
  • View Current and Previous Statements and Billing Inserts
  • Print Account History Reports
  • View and Update Enhanced Email Notification Features

Please click here to visit The KPPM Connection! Please log in using your account online email address and password. If you have not registered, please have your billing statement available to enter in the required information. If you need assistance, please contact Customer Care at (949) 833-2600 or

For added convenience, we also offer an ACH program in which your monthly assessment payments are automatically deducted from your checking or savings account. You will no longer have to remember when to pay your payment, write a check, or pay for any more postage! To sign up, please click here to download the ACH form.